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Frequently Asked Questions

A-1 Self Storage is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions. If your questions are not answered here, please feel free to contact the location nearest you and speak to one of our Self Storage Professionals.

When can I get to my belongings? We offer the longest access hours in the market. Some of our locations also offer convenient 24 hour access on select units. Please contact the location directly to verify your access hours.

Do you have a pest control maintenance schedule? Yes, we schedule monthly, professional pest control services at all of our locations for your peace of mind.

How long do I have to sign up? We offer month-to-month rentals with no long term commitment to save you money.

Do you offer a mover? Although we don't offer a mover, we do offer FREE use of our moving truck at our San Juan Capistrano & Bell Gardens locations to save you time and money. Please contact the location for full details. We would also be more than happy to recommend a local reliable mover.

How can I make a payment? Payments can be processed by mail, in person, over the phone, through our website or 24 hour self-service kiosks available at select locations. You may also arrange to have payment automatically deducted from your credit card. Please ask your local location about this convenient payment option.

Which locations offer the 24 Hour Rental/Payment kiosk? Our self-service kiosks are open 24/7 for your convenience to rent a space or make a payment at the following locations: Chula Vista, Concord, Cypress, Huntington Beach, La Habra, La Mesa - Spring St., Lake Forest, North Hollywood – Vanowen St., Oakland, San Diego - Kearny Mesa, San Diego - Morena, San Jose - Baroni Ave, San Jose - Old Oakland Rd, Torrance and Vista.

What sizes do you have and how much do they cost? We have a wide variety of unit sizes to meet your needs and save you money. Unit sizes and prices vary by location. Please contact a location near you for available sizes and prices, or click here for our Size Guide.

How do I calculate how much storage space to rent? Our expert staff can assist you in determining the right size unit to save you money. Just give us a brief description of what will be stored and we'll help you determine how much space is needed.

What forms of payment do you accept? We accept Visa, MasterCard, Discover and American Express. Please ask about our convenient credit card auto-pay program!

Do you sell Locks, Packing and Moving supplies? Yes, for your peace of mind we sell high security locks! We also offer boxes and moving supplies for your one-stop shopping convenience.

Do you have outdoor storage for boats, RVs and other vehicles? Yes, we have space for Boats, RVs, Commercial Vehicles, Trucks and Cars at our Cypress, El Cajon, Fashion Valley, Huntington Beach, La Mesa – Spring Street, Mission Valley, Oceanside and Vista locations. Please contact the location nearest you for availability and vehicle size limits.

How much notice must be given when I move out? We require a 10 day written notice to move out. Full details on the vacating policy will be provided for you at the time of move-in.

When do you have auctions? Typically, we have auctions once a month at each store.

How do auctions work? The auctioneer will open the unit door in front of the crowd. From the doorway, you will get to look inside the unit. You can't enter the unit or touch anything in the unit. The auctioneer will then start the bidding. If you buy unit, it is cash only at the time of sale. You are bidding to purchase everything in the unit. Units range in size from 20 square feet to 400 square feet. Prices range from a dollar to hundreds, or even thousands of dollars. Once you purchase a unit, you have 24 hours to completely empty the unit and remove everything in it from the property.

Which locations offer E-Waste Recycling? Participating Green Spot Drop-Off Locations include: San Diego - Fashion Valley, San Diego – Mission Valley & San Diego – Mira Mesa.

What are some examples of E-Waste items that are acceptable for drop-off? Some of the most commonly accepted and collected items include cell phones, computers, monitors, printers, scanners, ink & toner cartridges, small appliances and electronic components. It is illegal to throw these items in the trash and need to be properly recycled and re-purposed by State law. Items collected will not end up in landfills. They may be donated in working and non-working condition.

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