Here at A-1 Self Storage, we know our success is due to our wonderful team. The care they give our customers is unparalleled and we want to highlight their milestones along the way. Below is an interview with team member Amirra Milner, who is celebrating her 1-year anniversary with A-1 Self Storage.
You can meet Amirra at A-1 Self Storage on Camino Ruiz in San Diego, California.
Peter: How long have you been with A-1 Self Storage?
Amirra: Not very long at all. I was hired May 2, 2017. It’s better than I ever thought it would be. A lot of people think that working in storage is just sitting around at the front desk. It’s so many little things that you have to pay attention to. It’s very fun, you get to meet so many different people and it’s great working for the Casters. They’re much more tightly knit than a major corporation. They train you, they like being hands-on, I like that.
Peter: How did you find the company?
Amirra: I believe it was on indeed.com. I saw an A-1 Self Storage location by my house, so I knew it was not too far from home. I did more research to see what kind of facility they were, and sent them my resume. They got to me right away, because I have lots of customer service experience. I came in for the interview and met Stella Cook. She’s a very nice lady. She was great to interview with.
Peter: You mentioned the job has been better than expected. Have you learned anything over the last year or experienced anything that is unique to self storage?
Amirra: I’d say it’s a different level of customer service. It’s different than in retail. We’re trying to sell something here too, but here you’re protecting someone’s property, someone’s valuables, so it’s a different type of patience as well. We get lots of different people from other states or even other countries.
Peter: It seems like A-1 Self Storage does a good job of letting you be independent at work while also providing support. Is that what your experience has been, and would you mind speaking on that?
Amirra: Definitely. When I met Jessica, she was very patient with me. She took her time with me and taught me what I needed to say, how to sell the storage unit, the leases, which wasn’t easy to learn for me at first. Now that I’ve learned all of that, it comes easy and it’s not stressful.
Peter: If someone asks you what it’s like to work in self storage, what do you tell them?
Amirra: A lady was leaving her mother’s house who had passed away. She was getting a smaller place and when she came in she was very emotional. I was able to take my time with her, show her five different units, and when we found the right unit for her she asked if I recommended any moving facilities. I took time to make sure she had as smooth of an experience as possible and she left us a really nice review! That was within the first four or five months of working here, so that really surprised me!
Peter: You’re not always at work, do you have any hobbies you like to do when you’re not at the office?
Amirra: I always loved writing poetry. I’ve turned some of it into music. I’ve written R&B, rap, spoken word poetry, I’ve performed at a lot of places. That’s my main hobby. Even when I’m old I’ll probably be a rapping granny!
Peter: Do you have a YouTube channel?
Amirra: I do! I go by Amirra Shjay, that’s my middle name. If you look me up you’ll find all kinds of things. I also love my pitbull. Her name is Danielle. If she wasn’t as big as she is, she’d probably be a pocket dog, because I love to take her with me everywhere. She’d probably be sitting right here if I could take her to work. I don’t have any kids, but she’s like a kid! I also have a cat named Charlie Blue. He has a first and last name.
Peter: Did you have a lot of animals growing up.
Amirra: Oh yeah, like wild animals too like turkeys and chickens.
Peter: Oh wow, so did you grow up in the area?
Amirra: Not in this area, I actually grew up in Spring Valley. We had a large back yard, so my mom said, “Well let’s get some dogs”, and then it was, “Let’s get some chickens”, then, “Let’s get a turkey”, then Guinea pigs and it just spread from there.
Peter: Do you think you may get some exotic animals at some point again?
Amirra: Oh yes. I want to buy a house in the ranch-y area of California and get a horse and some pigs and goats and everything!
Peter: You commute in?
Amirra: I do. I drive in from La Mesa. At first I thought it would be hard, but I found my trick to get through the traffic and at worst it’s about 45 minutes. I listen to my music and groove out! I get to work with Jessica here, and she’s a great manager. I also like the distance and not living too close to where I work.
Peter: Yeah, I get that. It kind of gives you another layer of separation from work and home. If I was renting a storage unit here and I wanted a recommendation for a nice local place to get a bite to eat, where would you recommend?
Amirra: I’d say the taco shop in the Target shopping center. It’s called Sayulitas and I always recommend their surf-n-turf burrito. Now they put rice in it, but I always substitute the rice for french fries. California surf-n-turf is what I call it! The first time I went there was with my boyfriend and he got the same burrito except he added bacon! So it had carne asada, shrimp, bacon and fries. It was definitely a fat boy burrito!
Peter: Is there anybody on the team you’d like to give a shout out to?
Amirra: Stella first of all, who communicated with me throughout the hiring process. I didn’t get the job until about two weeks after the interview, so I started to get a little nervous. She was a great person to deal with. Then I met Jessica when I first started. She’s a great person and a great mother. I love her to death. Then there’s Chris, he’s a floater. He’s a really funny guy and very personable. Then Claudia, she’s another floater. There’s Patrick, who’s been here for 12-plus years and is a great person to go to if you have any questions about anything. Jeff in maintenance is great and really fun to have a conversation with. I nominated him for a spirit award last year. Unfortunately he didn’t win, but I was wishing he did. That’s a great thing about this facility is that they give out awards and recognition every single month and then at the end of the year they do it even more! I’ve never had a job that did that and I really love it.