Here at A-1 Self Storage, we know our success is due to our wonderful team. The care they give our customers is unparalleled and we want to highlight their milestones along the way. Below is an interview with Jessica, who is celebrating her 12-year anniversary with A-1 Self Storage.
You can meet Jessica and the rest of the team at A-1 Self Storage at 4680 Alvarado Canyon Rd in San Diego.
Colby: Thanks for sitting down with us for this, Jessica. Tell me, what year anniversary will this be for you?
Jessica: I’m going into my 12th year.
Colby: Have you always been at the Mission Valley facility or have you worked in other spots?
Jessica: No, I actually started in La Mesa, and after a year I became a floater. I’ve been all over the company.
Colby: What can you tell me about the industry? How you viewed it before to what you know now, was it what you were expecting? Were there any surprises?
Jessica: I never thought much about the storage industry before working here, so I didn’t know what to expect. It’s actually a really chill job, and it’s been really fun working here as long as I have.
Colby: You’ve had a lot of success at this facility, winning the district distinction award multiple times now, you would be a great person to ask this. If there was somebody going into a career in self storage for the first time with no experience, what would you advise them?
Jessica: You have to be really good at customer service, that’s what our focus is. You have to be able to relate to people because sometimes when you’re moving, you go through a lot of stress. Sometimes that causes people to be a little upset, but you’ve just got to be understanding. We take a lot of pride in how we treat our customers.
Colby: One theme I am picking up on with storage is that a lot of times when people need storage they’re going through something they’d rather not be going through. I’m sure you’ve seen and heard a lot over 12 years. Is there a story that sticks out in your mind from your time here that stands out?
Jessica: One that sticks with me is about five or six years ago, a little old lady in a wheelchair came in to buy boxes. She needed 10-15 medium boxes and she had no one to help her. I saw she was trying to balance the boxes on her lap to go back to her house. So offered to deliver her the boxes on my lunch. She lived a block down the street, so I took them to her. She couldn’t even see over all those boxes on her lap. She was really glad to have someone help her that day.
Colby: Tell me a little about you. What keeps you busy when you’re not at the facility working?
Jessica: I’m actually going to school for communications and digital marketing. I also homeschool my daughter.
Colby: That’s a couple of major things to stay busy with! How old is your daughter?
Jessica: She’s 12.
Colby: How long have you home schooled her?
Jessica: We started about three years ago. She’s doing really well with it.
Colby: What’s the area like? Do you have any places you like to go or local restaurants to recommend?
Jessica: I actually live up in Alpine. In Alpine my daughter and I like to go to Ahi Sushi. It’s her favorite restaurant. I’m not a sushi fan, but my daughter is, so I humor her.
Colby: Is there anybody you’d like to give a shout out to who’s helped you be so successful there?
Jessica: I would love to give a shout out to Wendy V. She passed away in 2011. She trained me and was such a kind and gentle soul. I just want to keep the memory of her alive.