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We collect information that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”). The following discusses the categories of Personal Information we collect, the sources we collect information from, and the business or commercial purposes we use your Personal Information. Personal Information does not include publicly available information from government records, deidentified information, or aggregated information.
We may collect the following Personal Information from you when you visit our Site or App:
We use this information for operational purposes like making our Site and App function and to make our Services accessible on the internet. We use this information to monitor our Site performance and trusted website traffic. We may also use this information to understand how we can exceed your expectations, improve and customize our products and Services, and evaluate the effectiveness of our marketing campaigns.
The providers who support, improve, and secure our Site may have access to this Personal Information. We may also share some of your Personal Information with vendors who perform direct marketing or analytics services on our behalf.
When you rent a storage unit with us, whether in person at one of our locations or online via our Site or App, we collect the following Personal Information from you:
We use this information to complete your rental agreement, manage your storage unit, secure our facilities, maintain your account, process billing and payment, and otherwise run day-to-day operations. We also use your information to provide you a payment confirmation, send verification emails, and otherwise communicate with you about your account and our Services.
The providers who help us manage tenant records and support our online account portal may have access to this information. We also rely on payment processors to collect and handle billing and payment information on our behalf. We may also disclose some of this information to marketing or analytics vendors to gain business insights, improve and customize our products and Services, or inform our marketing efforts.
If you purchase storage or moving supplies at one of our locations, we collect the following information from you:
We use this information to process your payment and complete your purchase.
The providers who we rely on to process payments have access to this information. We may also store this basic transaction information with vendors who manage records on our behalf.
If you contact us by filling out our online webform, using the live chat feature on our Site, emailing us, calling our customer service line, or otherwise communicating with us, we may collect the following Personal Information:
We use this information to provide customer service and respond to your requests, comments, or concerns. We also take your feedback to heart and may use this information to improve our products and Services, as well as train our employee on how to better serve you.
The providers who make the chat feature of our Site function or support our customer service line may have access to this information so that they can perform these services for us.
You may choose to leave a review or rate your experience. You may do so through third-party websites, like Yelp or Google, or directly on our Site. If you use a third-party website or platform, that third party controls how your personal information is collected or used. If you leave a review directly on our Site, we collect the following types of Personal Information from you:
We use this information to let others know about our Services and our tenants’ experience. We also use this information internally for training and quality assurance purposes.
Vendors who support our website have access to this information. Your review or testimonial will also be visible to people who visit the website.
If you choose to share content, follow, like, comment, or otherwise interact with us on social media, we may have access to the following types of Personal Information depending on your profile settings and the features of those social media sites:
We use this information to connect and communicate with you on social media. We may also use social media to tell you about products, Services, or special offers.
If you wish to prevent Cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain Cookies or notify you when a Cookie is set. If you block Cookies, certain features on our Site may not work. For more information on how you can customize your browser’s Cookie setting please visit the link to your web browser below:
Additionally, you may have the following options to opt-out of interest based advertising. We are not responsible for the completeness, effectiveness, or accuracy of any third party opt-out options or programs.
We do not knowingly collect information from children under 13 years old. If we become aware that we have collected information from a child under 13 years old, we will delete such information from our records. If you are a parent or legal guardian and believe your child has given us information and you did not provide consent, please contact us at firstname.lastname@example.org or (844) 653-4464.
If you are a California Resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”). If we collected Personal Information about you in your role as an applicant, employee, or independent contractor of A-1 or a business customer, this does not apply.
You may have the right to request more information about how we have treated your Personal Information in the past 12 months, including:
You also may have the right to receive a copy of the Personal Information we collected about you in the past 12 months.
Under certain conditions, you have the right to request that we delete your Personal Information. Simply logging out or uninstalling an app does not delete your account or the Personal Information we may have collected.
We do not currently sell or intend to sell your Personal Information to third parties without first providing you notice and an opportunity to opt-out. We also do not provide your information to third parties for their direct marketing purposes.
We do not have actual knowledge that we sell Personal Information of consumers under 16.
To submit a request to exercise these rights you may use one of these methods:
For all requests, please clearly state that the request is related to “Your California Privacy Rights,” indicate which type of request you are making, and provide your name, street address, city, state, zip code and an e-mail address or phone number where we may contact you. We are not responsible for notices that are not labeled or sent properly or that do not include complete information.
Before responding to your request, we must first verify your identity using your first and last name, phone number, email address, property at which you rented or inquired about a unit. If we cannot verify your request we will contact you for more information. If we cannot verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.
We will not unlawfully discriminate against you for exercising any of these rights.
When you use this Site, you may find links to other websites we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of your Personal Information. You should review their terms and conditions and privacy policies before proceeding to that site.
If you have a questions about this Policy or our privacy practices, you may contact us at email@example.com or (844) 653-4464.
Effective Date 2021-10-07 15:01:27 -0700
Effective Date: 2021-08-31 15:56:12 -0700